Legal

Refund & Cancellation Policy

Last updated: 1 June 2026

We want you to be completely happy with WapiGrow. This policy explains when refunds are available and how to request them. For questions, email hello@wapigrow.com or WhatsApp us.

Quick Summary

✅ Eligible for refund
  • Annual plan within 30 days of activation
  • Duplicate payment charged
  • Plan not activated within 48 hours of payment
  • Technical failure on our end preventing access
❌ Not eligible for refund
  • Monthly plans (cancel anytime, no refund)
  • Annual plans after 30-day window
  • WhatsApp conversation charges (Meta's fees)
  • Accounts suspended for policy violations
  • Partial month usage

Monthly Plans

Monthly subscriptions are non-refundable. You may cancel at any time and access continues until the end of your current billing period. No charges will be made after cancellation.

Annual Plans — 30-Day Money-Back Guarantee

If you purchase an annual plan and are not satisfied for any reason, you may request a full refund within 30 days of plan activation.

Delayed Activation

We activate plans within 2 business hours (Mon–Sat, 10am–7pm IST) of confirmed payment. If your plan is not activated within 48 hours of payment confirmation:

Duplicate & Erroneous Payments

If you were charged twice for the same order or charged an incorrect amount, we will refund the excess amount in full. Please contact us with your order number and payment screenshot.

WhatsApp Conversation Charges

⚠️ WhatsApp conversation fees are charged directly by Meta (not WapiGrow) at their published rates (approx. ₹0.80–0.90/marketing message in India). These charges are non-refundable under any circumstances as they are billed by Meta, not us.

Accounts Suspended for Policy Violations

Accounts terminated due to violations of our Terms of Service or WhatsApp's Business Policy are not eligible for refunds. This includes sending spam, violating Meta's commerce policies, or engaging in fraudulent activity.

How to Request a Refund

  1. Email hello@wapigrow.com with subject: "Refund Request — [Your Order Number]"
  2. Include: your registered mobile number, order number, reason for refund
  3. Our team will respond within 1 business day
  4. Approved refunds are processed within 5–7 business days to your original payment method

Cancellation

You may cancel your subscription at any time from your client portal under Billing → Cancel Subscription or by contacting us. Cancellation stops future renewals — access continues until the end of the current paid period.

Contact Us